FAQ

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FAQ

Long Island Maids offers round-the-clock support for any inquiries you might have. We encourage you to browse our frequently asked questions for quick answers, and don't hesitate to reach out for any additional help you need!

Billing & Payments

We accept all major credit cards and online payments for your convenience.

For the security and convenience of our clients, Long Island Maids exclusively accepts credit card payments. We do not accept cash or checks. All major credit cards are accepted, and payments are securely processed through Stripe, a PCI-compliant system with 256-bit SSL encryption, trusted globally.

A hold of the full amount will be placed on your credit card 48 hours before the service. This allows for any denied cards to be updated before the service day. The actual charge will happen an hour before your service time.

No, we provide transparent pricing with no hidden fees. Any additional services requested will be discussed and agreed upon beforehand.

This $1 charge is simply an authorization check from your bank to verify your credit card. It's a temporary charge and will be refunded within 7-10 business days. There's no need to worry; it's a standard procedure for credit card verification.

You can easily update your credit card details through your client dashboard on our website. It's a straightforward process to ensure your payment information is always current.

At Long Island Maids, we strive for accuracy in billing, but if you suspect an overcharge, please contact us immediately. We're committed to resolving any billing issues promptly, offering a refund or credit for your next booking, based on your preference. For any concerns about overcharges, please email us at [email protected].

Bookings

Booking with Long Island Maids is simple! Visit our website, select the service you need, choose your preferred date and time, and provide your home details. Our user-friendly online booking system will guide you through the process. Start your booking by going Here

Yes, you can reschedule or cancel your booking, but please inform us at least 24 hours in advance to avoid cancellation fees.

You don't need to be home. Many clients provide a spare key or entry code. Please ensure you provide these details securely through your client dashboard or to our customer service team.

Yes, depending on availability. We strive to accommodate same-day bookings. Please check our online booking system or contact us directly to see if we can fit you in today.

After your cleaning service, you'll receive an email prompting you to rate and review your experience. Your feedback is crucial for us to maintain high-quality service.

To cancel your recurring service, please log in to your client dashboard or contact our customer support. Be aware of our cancellation policy for any applicable fees.

Once you've booked, you'll receive a confirmation email with all the details. We'll also send a reminder before your scheduled service.

Absolutely! If you've had a great experience with a particular cleaner, you can request them for your future bookings. We'll do our best to accommodate your request based on the cleaner's availability.

You can cancel your booking through your client dashboard or by contacting us directly. Please note our cancellation policy for any fees that may apply if the cancellation is made close to the appointment time.

Rescheduling is easy. Just log in to your client dashboard and choose a new date and time that works for you, or contact our customer service for assistance.

To edit your booking details, log in to your client dashboard. Here, you can change the date, time, and specific requirements of your booking.

If your preferred date and time are unavailable, it's likely due to our cleaners' existing schedules. We recommend choosing an alternative date or time, or you can contact us to see if we can accommodate your request.

Yes, you can add special requests or instructions while booking online or update them later through your client dashboard.

When booking, simply choose the option for a recurring service. You can select the frequency of the cleanings according to your needs.

Deals & Coupons

To redeem a discount code, enter it in the designated field during the online booking process. The discount will be applied to your total service cost. Ensure the code is valid and applicable to the service you're booking.

No, there are no additional fees for using a discount or voucher. The discount will be applied to the total cost of your service. However, please note that the discount cannot be combined with other offers and is subject to the terms and conditions of the promotion.

Yes! When you refer a friend to Long Island Maids, you'll receive a credit for your next service once your friend completes their first cleaning. Your friend will also get a discount on their first booking. Share your unique referral code or link, available in your client dashboard.

Discounts typically apply to new bookings. However, if you have an existing booking and a valid discount code, please contact our customer service team. We'll do our best to accommodate your request.

My Account

If you're having trouble logging in, it could be due to an incorrect email or password. Double-check your credentials. If the issue persists, try resetting your password or contact our customer support for assistance.

 

To log in, visit the Long Island Maids website and click on the ‘Customer Login' button. Enter your registered email address and password. If you're a first-time user, you'll need to create an account by clicking on ‘Sign Up'.

To change your password, log in to your account, go to the account settings, and select ‘Change Password'. Enter your current password and then your new password. Save the changes to update your password.

After logging in, navigate to the ‘Bookings' section of your dashboard. Here, you'll find a list of your upcoming and past bookings, including dates, times, and details of the services provided.

To update your credit card information, log in to your account, go to the ‘Payment Methods' section, and add or edit your credit card details. Ensure to save the changes.

 

If you've forgotten your password, click on the ‘Forgot Password' link on the login page. Enter your email address, and you'll receive a link to reset your password. Follow the instructions in the email to set a new password.

Our Services

Yes, Long Island Maids offers comprehensive end-of-lease cleaning services. Our team ensures your rental property is thoroughly cleaned, meeting the standards required for lease termination and helping you secure your deposit.

Our standard home cleaning includes dusting and washing all reachable surfaces, wiping the outside of kitchen appliances and cabinets, basic bathroom cleaning, and vacuuming and mopping all floors. We focus on creating a clean and inviting environment in every room.

To change your password, log in to your account, go to the account settings, and select ‘Change Password'. Enter your current password and then your new password. Save the changes to update your password.

Long Island Maids serves all of Long Island. For customers living on Fire Island, Shelter Island, or Block Island, where ferry access is required, please reach out to us first. Additional charges may apply due to the extra transportation required.

Pricing is based on the size of your home and the type of cleaning service you choose. You can get an instant quote on our website by providing details about your home and the services you need.

Yes, our cleaners bring all necessary cleaning supplies. However, if you have specific products you prefer, please let us know, and our cleaners will happily use your supplied products.

In addition to standard cleaning, we offer deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. Visit our website or contact us for a full list of services.

If you've forgotten your password, click on the ‘Forgot Password' link on the login page. Enter your email address, and you'll receive a link to reset your password. Follow the instructions in the email to set a new password.

Upon booking, you will receive details about the professional assigned to your cleaning. Our team consists of vetted, experienced, and trustworthy professionals dedicated to providing high-quality service.

Policies & Terms of Services

At Long Island Maids, we require a minimum of 24 hours' notice for any changes to your scheduled cleaning. Changes made with less than 24 hours' notice will incur an $80 fee. It's important to cancel or reschedule your booking outside of the 24-hour window to avoid this charge. Please note that all rescheduling and cancellations must be done through the Long Island Maids dashboard; we cannot accept changes via email.

In cases where a cancellation or rescheduling occurs within 3 hours of the scheduled start time, a charge equivalent to 3 hours of cleaning will be applied. This fee compensates our cleaners, who may not be able to secure alternative work on such short notice.

If a cleaning session is not canceled and our cleaner arrives but cannot gain access to your property (e.g., no authorization provided to a front desk), the full cost of the cleaning will be charged. We emphasize the importance of managing your bookings through our dashboard to ensure clear communication and efficient service.

At Long Island Maids, we are committed to ensuring your complete satisfaction with our cleaning services. In the rare instance that you're not entirely satisfied with our work, we encourage you to reach out to us promptly. Our policy is to send the same professional back to your home to address any specific areas that did not meet your expectations. This follow-up service is focused solely on rectifying the missed areas, rather than providing a full re-clean of your property.

To activate this guarantee, we ask that you report any dissatisfaction within 48 hours of the service completion, including sending photographs of the areas you feel were not adequately cleaned to our dedicated support email. We will then arrange for a re-clean within 7 days of the original service. This re-clean is specifically tailored to address the areas you highlighted, ensuring that your standards and expectations are fully met.

At Long Island Maids, our cleaning service availability varies based on your specific location. To find out the exact times we can provide services in your area, simply start the booking process on our website. Enter your address and proceed to the ‘Date and Time' selection page, where all available slots for cleaning your home will be displayed.

Typically, our cleaning services can be scheduled anytime between 7 AM and 6 PM, seven days a week, ensuring flexibility to fit into your busy schedule.

For any queries or assistance, our customer support line is operational from 7 AM to 6 PM, seven days a week. We're here to help you with any questions or to facilitate your booking process.

Please visit our Terms of Service page for our entire TOS.

Trust & Safety 

At Long Island Maids, we understand the importance of trust and quality in our services. Our maids are thoroughly vetted and trained to ensure they meet our high standards of cleaning excellence. We consistently monitor performance and rely on customer feedback to maintain the quality of our service.

In the rare event that you are unsatisfied with your cleaning service, Long Island Maids is committed to making it right. We offer a re-clean of the areas missed, free of charge, at a time that suits you. We will send back the same cleaner to specifically address the areas that were missed. Please ensure to report this within 48 hours of the cleaning service to avail of this offer.

 

es, all our maids undergo a rigorous reference and background check process. We ensure that every team member is reliable, trustworthy, and has a proven track record of quality service.

 

Absolutely. For your peace of mind, all Long Island Maids' professionals are fully insured. This protects both our clients and our staff in the unlikely event of an accident or damage.

 

Yes, our maids are not only experienced but also receive ongoing training to stay updated with the best cleaning practices and techniques. Their expertise is a key part of our commitment to providing top-notch service.

Yes, all our maids and housekeepers are professionals who take pride in their work. They are committed to delivering high-quality cleaning services and ensuring customer satisfaction.

In addition to standard cleaning, we offer deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. Visit our website or contact us for a full list of services.

Absolutely. We use secure, encrypted payment processing systems to handle all credit card transactions. Your financial safety and privacy are paramount to us, and we take every measure to protect your information.

 

Urgent Issues

You can easily reach Long Island Maids through various channels. For immediate assistance or inquiries, you can call us at 855-625-6243. Alternatively, you can email us at [email protected] for less urgent matters or specific queries. Our customer support team is dedicated to providing prompt and helpful responses.
If your cleaner is running late, we apologize for the inconvenience. Please give us a call at 855-625-6243 , and we will provide you with an update on their estimated time of arrival. We strive to ensure punctuality and appreciate your understanding in these situations.
In the rare event that a cleaner does not show up, please contact us immediately at 855-625-6243 . We will investigate the situation promptly and arrange for an alternative cleaner or reschedule your appointment at your convenience.

If your cleaner requires additional time to complete the cleaning to our high standards, please contact us during the cleaning session. We can discuss extending the cleaning time or scheduling an additional session, depending on your preference and the cleaner's availability.

If you wish to file a claim or have a complaint, please reach out to us via email [email protected] or call us directly at 855-625-6243. We take all feedback seriously and are committed to resolving any issues to your satisfaction.

If you notice that something is missing after a cleaning session, please contact us immediately. We will conduct a thorough investigation and work closely with you to resolve the matter as quickly as possible.

In the event of any damage during a cleaning session, please report it to us as soon as possible. You can contact us by phone or email, and we will initiate a process to assess the damage and determine the appropriate course of action, including compensation if necessary.

YOU DESERVE A CLEAN HOME.

Experience the Joy of a Spotless Space with Long Island Maids

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