Service Agreement

1. There is no term to this agreement between the client and Long Island Maids. You may cancel your cleaning service at any time. Long Island Maids also reserves the right to cancel the service provided at any time.

2. We strive to provide the most professional cleaning service.

3. We provide our own cleaning supplies and equipment. The only items we ask you to supply are trash bags for your trash cans as these vary in size from house to house, and toilet brush.

4. Our employees will be respectful while in your home. They will not smoke, eat or drink while in your home, nor do they watch TV or play the radio. They do not answer the telephone or doorbell. Our only purpose while in your home is to clean.

EXTRA REQUESTS

If you have any other requests that you do not see, please contact us, and we will let you know!

LATE CANCELLATIONS/LOCKOUT FEES

We understand schedules change, however we ask that you contact us no later 24 hours before your scheduled cleaning to cancel or reschedule. Cancellations later than this are subject to a $70 cancellation fee. If we cannot gain access upon arrival, you will be charged a lockout fee.

HOMES THAT NEED A BIT MORE ATTENTION

Any home that may be considered more cluttered, dirtier, or hoarder will be charged an extra fee depending on the situation.

SECURITY/ENTRY

Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor Security is a major concern at Long Island Maids. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home. If your home is equipped with a security system, please ensure that it is OFF or inform us of the code and input sequence before your scheduled cleaning.

ACCIDENTS/DAMAGE

We are insured and we take great care when cleaning your home, however, accidents can happen. If you notice any accident/damage, note that you must notify usimmediately, so that we may take the appropriate action. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Any item you feel that is either monetary or of sentimentally value, we ask you to store the away on cleaning day or let us know not to clean such items.

HOUSE PREP

Please secure cash, jewelry and other small valuables.  We also ask in the summer months if you could set your air conditioner at an appropriate temperature.  In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home.

PETS AND PLANTS

Pets are not a problem.  However, we do need to know if you have them and we would like to have the pet’s name.  Also, if any pet is aggressive we ask that you secure them while we are cleaning your home.  If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to water or maintain them.

ITEMS THAT WE WILL NOT CLEAN/CANNOT DO

We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call and we will arrange to avoid those items. Our staff cannot prepare meals, provide any pet or children-related services.

HIRING OF Long Island Maids STAFF

All of our staff have signed a Non-Compete agreement with Long Island Maids. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Long Island Maids or for 2 years following termination of contract, without written approval from Long Island Maids and a possible placement fee of $2,500.00. You agree not to hire past or present staff of Long Island Maids for a period of not less than 2 years from the date the staff member last worked for Long Island Maids. A great deal of time and resources are put into hiring our staff.  In the event you feel you must hire a staff member of Long Island Maids in spite of this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.

GRATUITY

Although a gratuity is not expected or required, the team members certainly welcome it!  A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check.

GIFT CARDS

We’re sorry, but except in states where required by law, our Gift Cards and eGift Cards can’t be exchanged for cash. Gift cards are also non-refundable.

WEATHER

In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home therefore your cleaning service for that day will be cancelled.  When this occurs, we will try to reschedule.

TERMINATION

Either party may terminate this agreement at any time by giving to the other party at least three days oral or written notice—no questions asked. When we sign below, we are only signing that we are agreeing on the stated price and the scope of work to be done and acknowledging that you are familiar with our policies.

CONFIDENTIALITY

Long Island Maids recognizes and acknowledges that this Agreement creates a confidential relationship between Long Island Maids and the Client and that information concerning the Client’s business affairs, customers, vendors, finances, properties, methods of operation and other such information, whether written, oral, or otherwise, is confidential Information. We agree, that it will not, at any time, during or after the term of this Agreement disclose any confidential information to any person or entity whatsoever. Long Island Maids further agrees to bind its employees to the terms and conditions of this Agreement.

100% SATISFACTION GUARANTEE

Long Island Maids offers a 100% satisfaction guarantee. If for any reason you are unhappy with your cleaning, we will come back and re-clean for free! Long Island Maids MUST be contacted within 24 hours of the cleaning in order for us to issue a re-clean.

REFUNDS

We do not offer any refunds. If you do not wish to take advantage of our 100% satisfaction guarantee, please email us at [email protected] in certain circumstances we may offer a partial refund.

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