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Long Island's Local Cleaning Service
Long Island Maids is founded on one big, bold, and yet beautifully simple idea – to bring home cleaning kicking and screaming into the 21st century.

This was our first experience with Long Island Maids, and we were really impressed. The team was super professional, friendly, and did a great job. We would definitely recommend them - Katie, S - Kings Park, NY

Cleaning Maid Simple

We’re the first Long Island cleaning service to have a completely online booking platform. Simply jump to our pricing page, choose an hourly or flat rate service, and click a book now button. We’ll take care of everything else.

We’ll only send out the most experienced, professional house cleaning teams. We also understand and respect our cleaning teams, so we reward them exceptionally for putting a smile on your face.

You can select additional one-off services like spring cleans, carpet/ steam cleaning and a series of extras, such as oven cleaning, window cleaning and more. We’re environmentally friendly, sustainable and transparent about our business processes.

To top it all off, we guarantee our services – we want you to be happy enough to recommend us to your friends or we’ll give you your money back.

05/2014

Long Island Maids Established

Long Island Maids was founded by Shannon Xerri, an aspiring entrepreneur.

100 Cleans

It doesn’t sound like a lot now, but 100 cleans is a lot more than 0. We were growing and it was exciting.

09/2014

09/2016

Long Island Maids Office

Long Island Maids hired it’s first office employee! This was a big step forward and great milestone.

10,000 Cleans

The start of 2017 saw us get in to the 10s of thousands for cleans completed – now we really know cleaning!

01/2017

01/2018

Best Rated

By 2018 Long Island Maids became the highest rated cleaning company in Melbourne on Product Review, Google and Facebook.

75,000 Cleans

We’ve now put smiles on our customers faces over 75,000 times. 100,000 here we come!!

09/2019

Long Island's most highly-respected cleaning company.

Book your clean today and find out why for yourself.

Our future is looking bright!

We’ve made it our mission to become Long Island's most highly-respected cleaning company. And we’re well on the way to achieving our goal.

In just five years, we’ve grown from a humble home business with one extraordinary team (wave Christina!) to 12 teams-who are all incredibly hardworking cleaning professionals and helping over 4,000 happy customers across Long Island & Long Island City, supported by seven fantastic office staff.

Who do we send out?

We work in teams of 1/2/3 people. Normally we will assign solo cleaners to smaller jobs and the larger teams to spring cleans, move out cleans or any home that we consider a bit larger. We have found that when cleaners work together regularly they often end up being more efficient that when working independently – the cleaners can play to their strengths!

We understand that the people who come to your home and provide your service really matter. We carefully select every one of our cleaners and make sure they are capable of providing the extremely high level of service we expect. Most of our teams are Mother/daughter, Mother/Son, or somehow related!

We generally only send cleaners with 2-3+ years of experience, English speaking, background checked, reference checked, fully equipped, professional and to top it all off, fun and friendly too.

Do you have a request for a specific team that your friend or family might have referred? Let us know in the booking notes and will do our best to assign them as your team!

Discover a sparkling home maid super simple

Call in our house cleaning experts today.

Shan

Owner

Born in NYC and raised on Long Island and brought tech and local services together. My parents always nurtured two things in me – an entrepreneurial spirit and the importance of a good work ethic. I’ve taken both these lessons to heart and integrated them in to the business Long Island Maids

I began my role in Long Island Maids as everything. From marketing, bookings, cleanings, customer support, etc. Now my time is split between supporting our office/professionals through optimizing and improving our systems and secondly, continually growing and building the business. I do most of the marketing myself. Aside from managing Long Island Maids, I enjoy keeping myself busy with a range of activities including hiking, kayaking, attempting to surf, outer beach days, catching up with friends, traveling and of course, plenty of relaxing!

Sam

Sales and Customer Service

I have been working in customer service roles for over 9 years. From call centres, hosting kids birthday parties to working in the bridal industry – where almost everyone you come in contact with is stressed and wanting perfection. This experience has been instrumental in growing and developing my skill set to ensure I have the ability to provide exceptional customer service while staying calm in all areas.

My role at Long Island Maids is in the Customer Service team although it is split between both sales and accounts. This means I get to speak to potential customers directly over the phone providing quotes, as well as being the direct contact for all our lovely existing customers managing their accounts.

I enjoy spending most of my time with family and friends. I like to spend my weekends outdoors soaking up the sun!

Kim

Customer Email Support

I began to freelance in content writing and eventually moved on to customer services. I’ve lived and breathed customer service. For almost 7 years now and have had an extensive background in customer service, administration and management roles. My past career opportunities have taught me many valuable lessons in which has been embedded in my work ethic. I do believe one of the most important things in life is truly being satisfied and proud of where you work, which I am so grateful for is what I get from being part of the team here at Long Island Maids.

I handle most of the email requests here at Long Island Maids, from booking requests to email support or general information. I truly love this job as I'm able to do my job remotely and allows me to travel and see my family whenever I want!

I am a big family person and any spare moment I can grasp is usually spent with them. I have the most beautiful nieces and nephew one could ask for. I truly feel lucky for the people in my life and extremely grateful for the opportunities I have gotten! I love traveling and being a goofball!

Mary

Team Manager

I come from a strong background of Customer Service, Coordination roles and Sales Management. Multitasking, organisation and just getting things done have always been a strength of mine, however we spend so much of our lives working it is extremely important to me to love what I do and enjoy my time at work. This has made me extremely selective about the companies I join and I have not looked back since joining Long Island Maids

At Long Island Maids, I work with and support our Cleaning Professionals. We are the main point of contact to all our and cleaning teams, and ensure a high level of customer service is consistently being provided. My teams and I are always here to assist in any way we can whether it be by phone, email or text.

Outside of Long Island Maids, you can always find me having a laugh with family and friends, spoiling my Niece & Nephew rotten, watching a dodgy D grade horror movie, or catching some waves at Cupsogue beach!

200% Satisfaction Guarantee

If you are not completely happy with your house cleaning please get in touch and we will send a team out to make it right. If you are still not happy enough to recommend us to your friends, we offer up to a full refund.

Book a Clean
Long Island Maid’s Mission

We aim to become the most highly respected cleaning company ON Long Island.

Customers

Colleagues

We want LIM to be a challenging but fun place to work where all our professionals feel valued and are afforded opportunities to grow as the company develops.

Professional Cleaners

We want our professional cleaners to feel part of the LIM family and to appreciate how important they are in helping to deliver the Company’s goals.

Long Island Maid’s STAR Values

We encourage everyone who works at Long Island Maids to embrace and practice our core, or “STAR” values:

SUPPORTIVE
Office Staff and Cleaning staff are a single team
We support the needs & are sensitive to our Clients’ requirements
We support and respect our cleaners

TRUSTWORTHY
All staff must be scrupulously honest
We need to trust and be honest with both ourselves and each other
Management are to trust and empower staff

ABOVE AND BEYOND
All members of the team will strive to go above and beyond customers expectations
Cleaning teams will aim to exceed customers expectations and do “little extras”
Office staff will go above and beyond in supporting the cleaning teams

RELIABLE
Reliability is a core requirement of our business and our customers
Cleaning teams must be reliable and make every effort to service regular customers
We need to be reliable and consistent in the way we deal with each other too

Long Island Maid's Anti-Discrimination Policy

Long Island Maids encourages the principles of equal opportunity, non-discrimination and anti-harassment at all times. We promote this policy by making it a requirement from our managers, our staff, our cleaning professionals and even our customers.

Over time we have found that we are often faced with requests from customers concerning the personal background of our cleaning teams including nationality, race and age. Often, these requests stem from bad prior experiences for that customer and unfortunately, but understandably, have affected the customers outlook on that particular type of person.

At Long Island Maids we are proud to work with people from all different kinds of backgrounds and from all over the world. We strongly believe that a person’s background does not dictate their skills, work-ethic or professionalism and we have top-performing workers from every kind of different background. We have strict requirements for all our cleaning teams, including speaking English, having great communication skills, exceptional cleaning skills, a clean police record and more. We believe in awarding merit and tangible skills and we implore our customers to do the same.

If you have had a bad experience with a person from a particular background in the past, we ask for you not to let this affect your outlook on all people of a similar background and to trust us as a business to always do our best to provide you the best suitable cleaning team.