Privacy Policy

Long Island Maids ("Company," "we," "us," or "our") is a professional house cleaning service based in Garden City, New York, serving Nassau County, Suffolk County, the Hamptons, and Long Island City.

Contact Information:

• Business Name: Long Island Maids
• Address: 600 Franklin Ave #7174, Garden City, NY 11530
• Phone: (516) 699-8406
• Email: [email protected]
• Website: www.longislandmaids.com

This Privacy Policy applies to information collected through our website, booking platform, phone communications, email correspondence, and in-person interactions related to our cleaning services.

When you book a cleaning, create an account, or contact us, you may provide:

When you access our website or booking platform, we may automatically collect:

• Device Information: Browser type, operating system, device type (mobile/desktop)
• Usage Data: Pages visited, time spent on pages, click patterns, referring website
• Location Data: General geographic location based on IP address (city/region level, not precise location)
• Technical Data: IP address, browser settings, time zone

This information helps us understand how people use our website so we can improve it.

Calls to and from Long Island Maids may be recorded. These recordings may include:

• Your voice and any information you share during the call
• Date, time, and duration of the call
• Phone number you called from

Purpose: We use call recordings for:

• Quality assurance and staff training
• Resolving disputes about what was discussed
• Defending against chargebacks or false claims
• Providing context for public review responses

In certain situations, our cleaning professionals may photograph areas of your property:

• Before/After Documentation: To show work completed, especially for deep cleans
• Condition Documentation: Pre-existing damage, severely soiled areas, or unusual conditions
• Quality Control: For internal review and staff training
• Damage Claims: To document any incidents

These photos are used internally and are not shared publicly without your consent. By booking with us, you authorize this photography for the purposes described.

We collect information directly from you when you:

• Book a cleaning through our website
• Call us to schedule or inquire about services
• Fill out a quote request form
• Create an account on our booking platform
• Email us with questions or requests
• Leave a review or provide feedback
• Sign up for our newsletter or promotions
• Apply for a job with us
• Purchase a gift card

Information is collected automatically through:

• Cookies: Small files stored on your device (see Cookies section below)
• Analytics Tools: Google Analytics and similar services that track website usage
• Server Logs: Standard web server logging of requests
• Booking Platform: Our booking system (BookingKoala) collects usage data

We may receive information about you from:

• Payment Processors: Transaction status, fraud alerts
• Public Records: Property information for service verification (home size, etc.)
• Referral Partners: If someone refers you to us
• Social Media: If you interact with us on social platforms
• Review Platforms: Reviews you leave on Google, Yelp, Facebook

We use your personal information to:

• Schedule and confirm your cleaning appointments
• Dispatch cleaning professionals to your address
• Process payments and issue receipts
• Send appointment reminders and updates
• Provide customer support
• Handle special requests and cleaning preferences
• Coordinate access to your property
• Fulfill gift card orders

Service Communications (you cannot opt out of these):

• Booking confirmations and reminders
• Schedule changes or cancellations
• Cleaner arrival notifications
• Payment receipts and invoices
• Responses to your questions or complaints

Marketing Communications (you can opt out):

• Promotions, discounts, and special offers
• Newsletter and cleaning tips
• Referral program information
• Requests for reviews

We use information to:

• Understand how customers use our website and booking system
• Identify and fix technical issues
• Develop new features and services
• Train our staff based on feedback
• Optimize our scheduling and routing
• Analyze customer satisfaction and retention

We may use and disclose information:

• To comply with legal obligations and court orders
• To enforce our Terms of Service
• To protect the safety of our staff, customers, and the public
• To prevent fraud and unauthorized transactions
• To respond to disputes, chargebacks, and claims
• To defend against legal claims
• To verify customer identity when necessary

Long Island Maids does not sell your personal information. We don't rent your data, trade it, or provide it to third parties for their own marketing purposes.

Your information is used only to provide our cleaning services and for the legitimate business purposes described in this policy.

We work with third-party service providers who access your information only to perform services for us:

These providers are contractually obligated to protect your data and use it only for the services we've engaged them for.

To perform your cleaning, we share the following with assigned cleaning professionals:

• Your name and service address
• Appointment date and time
• Access instructions (door codes, key locations, etc.)
• Special requests and cleaning preferences
• Pet information
• Contact phone number (for day-of coordination)

Our cleaners are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing your cleaning service.

We may disclose your information when we believe it's necessary to:

• Comply with applicable laws, regulations, or legal process
• Respond to lawful requests from government authorities
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Long Island Maids, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

If Long Island Maids is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We would notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

Cookies are small text files placed on your device when you visit a website. They're widely used to make websites work more efficiently and provide information to site owners.

We also use similar technologies like:

• Pixels/Web Beacons: Tiny images that track page views and email opens
• Local Storage: Data stored in your browser
• Session Storage: Temporary data cleared when you close your browser

Browser Settings: Most browsers allow you to:

• See what cookies are stored and delete them
• Block all or certain cookies
• Set preferences for specific websites

Opt-Out Links:

• Google Analytics: Google Analytics Opt-Out
• Google Ads: Google Ad Settings
• Facebook: Facebook Ad Preferences

We implement appropriate technical and organizational measures to protect your data:

• Encryption: All data transmitted through our website uses SSL/TLS encryption (HTTPS)
• Payment Security: Credit card data is processed by PCI-DSS compliant payment processors — we never store your full card number
• Access Controls: Employee access to customer data is limited to those who need it for their job
• Secure Hosting: Our systems are hosted on secure, professionally managed servers
• Regular Updates: We keep our software and systems updated with security patches
• Staff Training: Our team is trained on data protection best practices

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

We retain different types of data for different periods:

After the retention period, data is securely deleted or anonymized.

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with:

• The categories of personal information we've collected
• The specific pieces of personal information we have
• The sources of the information
• The purposes for which we use it
• The third parties we've shared it with

To make a request, email us at [email protected] with "Data Access Request" in the subject line.

You can update much of your information directly through your account on our booking platform. For other corrections, contact us and we'll update your records.

Please keep your contact information current so we can reach you about your appointments.

You can request deletion of your personal information. However, we may retain certain data:

• To complete a transaction you requested
• For our legitimate internal business purposes
• To comply with legal obligations (tax records, etc.)
• To defend against legal claims
• To detect and prevent fraud

To request deletion, email [email protected] with "Data Deletion Request" in the subject line.

To opt out of marketing emails:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Email us at [email protected] asking to be removed

Note: Even if you opt out of marketing, you'll still receive transactional emails about your bookings (confirmations, reminders, receipts).

If you're a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of your personal information (note: we don't sell personal information)
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights

To exercise your rights: Email us at [email protected] or call (516) 699-8406. We will verify your identity before processing your request.

Long Island Maids does not sell personal information as defined under the CCPA. We don't exchange your data for money or other valuable consideration with third parties for their own commercial purposes.

Because we don't sell personal information, we don't need to offer a "Do Not Sell" opt-out mechanism. However, if California law changes or our practices change, we'll update this policy accordingly.

Our services are designed for adults and are not directed at children under 16 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you believe we may have collected information from a child, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. When we make changes:

• The "Effective Date" at the top will be updated
• For material changes, we may send an email notification
• We may post a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes constitutes acceptance of the revised policy.