Long Island Maids Terms of Service
By utilizing the services offered by Long Island Maids (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions (“Terms”).
Service Scope and Limitations
1. Right to Refuse Service: We reserve the unilateral right to cancel or refuse any service at any time, for any reason, without prior notice.
2. Pet Safety: While we are cautious and considerate towards pets, we disclaim all liability for their health and safety. The responsibility for pet safety rests solely with the Client.
3. Damage and Liability: We carry insurance for damages directly caused by our cleaning staff. However, we are not liable for damages arising from “normal wear and tear,” improper installation, or undisclosed high-value items (valued over $200).
4. Damage Reporting: Any damage or perceived damage must be reported to Long Island Maids in writing, with colored photographs, within 24 hours of service completion. Failure to do so will absolve us of any liability.
5. Special Cleaning Requirements: Clients must inform us in writing of any special cleaning requirements or items requiring special care, including but not limited to artwork, heirlooms, and specific types of furniture and flooring.
6. Service Providers and Replacements: In the event of damages, we reserve the right to select the service provider for repair or replacement and to approve all work orders and costs.
7. Utilities Requirement: Services will not be performed if utilities like electricity and water are not available at the service location. A $100 non-refundable travel fee will be charged in such cases.
8. Equipment Limitations: Our staff will not use ladders higher than a 3-step ladder provided by the Client. We do not move heavy appliances or furniture weighing more than 20 lbs.
9. Cleaning Conditions: If the property is in an extreme state of disarray or uncleanliness, including but not limited to hoarding, we reserve the right to refuse service or charge additional fees.
10. Photographic Evidence: We reserve the right to photograph areas before and after cleaning for internal documentation and liability purposes.
11. Non-Solicitation: Clients agree not to solicit or hire our staff for any home-related services outside of Long Island Maids. Violation of this clause will result in a $5,000 referral/training fee.
12. Indemnification: The Client agrees to indemnify and hold harmless Long Island Maids, its agents, and employees from any claims, damages, or liabilities arising from the services provided.
13. Late Payment Fees: Payments not received on the day of service will incur a $25 late fee, with an additional $25 fee if the payment remains outstanding for more than three days.
14. Service Booking: Clients must book services based on accurate property size and condition. We reserve the right to adjust charges accordingly after verification.
15. No Partial Discounts: No discounts will be provided for partial cleanings or exclusions of certain areas from the cleaning service.
16. Home Size Verification: We will verify the size of the home through public records and on-site inspection. Any discrepancies will result in adjusted charges.
17. Cleaning Type: For homes not professionally cleaned within the last two weeks, a deep cleaning service must be booked. Failure to do so will void our 100% Satisfaction Guarantee.
18. Hoarder Homes: We do not service homes classified as “hoarder homes.” We reserve the right to determine the classification and to refuse service or charge additional fees accordingly.
19. Misrepresentation: Any misrepresentation of the property’s size, condition, or cleaning requirements will void our 100% Satisfaction Guarantee.
20. Construction Sites: Failure to disclose recent or ongoing construction will result in additional charges based on the current hourly or per square footage rate.
21. Satisfaction Guarantee Limitations: Our 100% Satisfaction Guarantee does not apply to homes under active construction.
22. Additional Services: Any additional services not included in the original booking will incur extra charges. Clients must contact us to amend the booking for additional services.
23. Cleaning Team Size: The size of the cleaning team is determined solely by Long Island Maids based on the size and condition of the property.
24. Non-Refundable Services: All cleaning services are non-refundable. We offer re-cleaning for areas of concern reported within 24 hours of service completion.
25. Re-Cleaning Policy: To avail of our 100% Satisfaction Guarantee, Clients must report unsatisfactory areas within 24 hours, complete with photographic evidence. No refunds will be provided in lieu of re-cleaning.
26. Walk-Through Requirement: Clients must complete a walk-through with the cleaning team at the end of the service. Failure to do so will void our 100% Satisfaction Guarantee.
27. Payment Protocol: To confirm the availability of funds and allow time for resolving any potential payment issues, your credit card on record will be billed for the full service amount up to five days prior to the scheduled cleaning date. Should there be issues with property access, such as lockouts, a non-refundable travel fee of $50 will be applied.
28. Late Arrival: No credits or refunds will be issued if the cleaning team arrives later than the scheduled start time.
29. Rescheduling and Delays: No credits will be issued for rescheduling or delays caused by unforeseen circumstances.
30. Laundry Disclaimer: We are not responsible for any damage, bleaching, or discoloration to laundry items.
31. Wall Cleaning Disclaimer: We are not responsible for any wall damage resulting from wall cleaning services.
32. Basement and Attics: Cleaning of basements and attics will incur additional charges and are not included in the regular service price.
33. Satisfaction Guarantee Reporting: Clients must report any unsatisfactory service within 24 hours, complete with photographic evidence, to avail of our 100% Satisfaction Guarantee.
34. Utility Requirements: The service location must have running water, electricity, and operational HVAC systems. Failure to provide these will result in rescheduling and a $50 travel fee.
35. Carpet Cleaning: We do not offer specialized carpet cleaning services. Carpets will be vacuumed as part of the standard cleaning service.
36. Recurring Services: Clients booking recurring services agree to complete at least two consecutive services. Cancellation before the second service will result in billing for the discounted amount provided on the first service.
37. Arrival Window: Clients should allow a 120-minute arrival window for the cleaning team to account for potential delays.
38. Cancellation Policy: Cancellations made less than 72 hours before the scheduled service will incur a 50% cancellation fee based on the full value of the cleaning service.
39. Exclusivity of Services During Cleaning Period:
During the period in which Long Island Maids Inc. is engaged to render cleaning services at a client’s property, no other work or services should be simultaneously conducted at the same premises. This includes, but is not limited to, activities such as painting, plumbing, general contractor services, electrical work, carpentry, or any other home improvement or repair services.
The reason for this exclusivity is to ensure the highest quality of cleaning services without interference or hindrance. Simultaneous activities, especially those involving contractors moving in and out of the premises, invariably result in additional dirt, debris, and potential disruptions, undermining the effectiveness and efficiency of our cleaning services.
Any violation of this clause, by having other services conducted concurrently with our cleaning services, will be considered a breach of our Terms of Service. In such cases, Long Island Maids Inc. reserves the right to halt the cleaning service without refund and/or levy additional charges to account for the increased complexity and time required due to the interference.
Clients are strongly advised to schedule our cleaning services at a time when no other work or services are planned at their property to ensure an optimal and undisturbed cleaning experience.
40. Recurring Service Commitment: By subscribing to recurring services, Clients agree to complete at least two consecutive services. Early cancellation will result in billing for the initial discount and any add-ons.
41. Credit Card Authorization: We may seek authorization of your payment method to verify its validity and ensure coverage of service costs. This is not a charge but may affect your available credit.
42. Client’s Responsibility During Service: Clients should not re-soil areas already cleaned by the team. No re-cleaning will be done for such areas.
43. Key Handling: We do not retain keys belonging to clients. If you won’t be present during the cleaning service and don’t have a smart lock, you have the option to leave a key for us to gain entry.
44. Service Limitations: We reserve the right to refuse service in situations deemed dangerous, unsanitary, or beyond the scope of our standard services.
45. Post-Construction Cleaning: Our post-construction cleaning services are tailored for newly constructed or renovated properties and operate on a man-hour basis. Debris removal is not included.
Billing is calculated on a per-man-hour basis, where the total hours booked are the product of the number of cleaners assigned and the time spent on the service.
When scheduling a service, clients are essentially reserving man-hours. For example, a booking for 6 man-hours with a team of three cleaners translates to 2 actual hours of service (3 cleaners x 2 hours = 6 man-hours).
46. Safety and Conduct: We reserve the right to cancel services and charge a cancellation fee if a cleaning situation is deemed too dangerous, unsanitary, or if any form of harassment or inappropriate behavior is exhibited towards our staff.
47. Dispute and Chargeback Clause
In the event of a dispute or chargeback claim initiated by the Client, the Client agrees to provide Long Island Maids with a written explanation of the dispute along with any supporting documentation within seven (7) business days of the occurrence that led to the dispute. Long Island Maids will investigate the matter and make a determination in good faith based on the evidence provided. If the Client initiates a chargeback without first following the procedures outlined in this clause, Long Island Maids reserves the right to seek damages, including but not limited to legal fees and other associated costs, from the Client. Additionally, the Client agrees to be responsible for any fees or penalties imposed on Long Island Maids by the financial institution handling the chargeback.
Any unpaid debt by the Client may also result in a lien being placed against the Client’s property until the debt is resolved.
The Client acknowledges that failure to comply with this clause may result in legal action and the forfeiture of any potential refunds or adjustments.
Entire Agreement
48. These Terms and Conditions constitute the entire agreement between the Client and Long Island Maids and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral, with respect to the subject matter of these Terms and Conditions.
Amendments
49. Long Island Maids reserves the right to amend these Terms and Conditions at any time. Any amendments will be effective immediately upon posting to the Long Island Maids website. Your continued use of the service constitutes agreement to any amended terms.
Severability
50. If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms and Conditions will remain in force.
Governing Law
51. These Terms and Conditions are governed by and construed in accordance with the laws of the State in which Long Island Maids operates, without giving effect to any choice or conflict of law provision or rule.
Waiver
52. No waiver by Long Island Maids of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Long Island Maids to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
Force Majeure
53. Long Island Maids shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, governmental actions, labor unrest, or civil disturbances.
Confidentiality
54. All client information is considered confidential and will not be shared or sold to third parties. Long Island Maids takes reasonable precautions to protect the confidentiality of the Client’s information.
Termination
55. Long Island Maids reserves the right to terminate any service agreement at its sole discretion, with or without notice, for conduct that Long Island Maids believes violates these Terms and Conditions or is harmful to other clients of Long Island Maids, the business of Long Island Maids, or third parties, or for any other reason.
Contact Information
56. For any questions regarding these Terms and Conditions, please contact us at hello{at}LongIslandMaids.com.
57. By becoming a client, you agree to receive communications from us, including via email, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Long Island Maids and/or its affiliated companies, may include but are not limited to: operational communications concerning your User account or use of the Long Island Maids website or Services, updates concerning new and existing features on the Long Island Maids website, communications concerning promotions run by us or our third- party partners, and news concerning Long Island Maids and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.
IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY EMAIL US AT HELLO(@)LONGISLANDMAIDS.COM YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE Long Island Maids WEBSITE OR THE SERVICES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM Long Island Maids (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU MAY EMAIL US AT HELLO(@) Long Island Maids.COM, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE Long Island Maids WEBSITE AND/OR THE SERVICES.
58. Governing Law-Any claim relating to Long Island Maids shall be governed by the laws of the State of New York, Suffolk County, without regard to its conflict of law provisions.
59. Additional terms of service are included in your booking received and booking confirmed emails that are sent to you at the time of booking your first appointment are incorporated into this terms of service agreement.
60. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Long Island Maids DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE CLEANING SERVICES, INCLUDING THE CLEANING SERVICES PERFORMED BY Long Island Maids’ REPRESENTATIVES, OR ANY LOSSES OR DAMAGES THAT MAY RESULT THEREFROM. THE SERVICE, INCLUDING OUR CLEANINGS, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, the IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE QUALITY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, Long Island Maids, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; OR THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE.
61. Due to the variable nature of viruses, the uncertainty of the underlying science and the lack of available research about the efficacy of cleaning technology, Long Island Maids INC, its affiliates and all wholly owned companies (“Long Island Maids”) makes no representations or warranties except as expressly set forth in this website.
Customer is purchasing a process and not any specific result. Based on presently-available information, the process is reasonably believed to be effective, but only until the work areas are reoccupied, at which point, they can become contaminated again and pose a life and safety hazard due to circumstances beyond Long Island Maids. (“Long Island Maids”)’s control. Long Island Maids INC. (“Long Island Maids”) cannot and does not warrant or represent that every virus or microorganism will be removed, eradicated or rendered non-viable. Complete removal is not realistic and is outside the scope of the work. Additionally, Long Island Maids. (“Long Island Maids”) shall not be liable for microorganisms found in the property after a human has entered the work area after completion of the work. The centers for disease control and prevention (“cdc”) warns that: “covid-19 is a new disease and we are still learning how it spreads, the severity of illness it causes, and to what extent it may spread in the united states.” (https://www.cdc.gov/covid-19/2019-ncov/prepare/transmission.html).
Customer accepts and assumes the risk that the disease will spread, even in ideal conditions. Customer therefore understands and acknowledges there are inherent limitations to the work and that currently, there are no established methods to affordably confirm the eradication of the virus from a building. Covid-19 is widespread in the environment and cannot yet be eradicated.
Customer agrees to regularly check for cdc updates about the spread of the disease and proper control measures and to take all appropriate actions to protect occupants, including, but not limited to, closure of the property, as dictated by the latest guidance material from local, state and federal governmental authorities.
By using Long Island Maids’ services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.