Long Island Maids Terms of Service
By utilizing the services offered by Long Island Maids (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions (“Terms”).
1 Right to cancel any service
We reserve the right to cancel any service, for any reason, at any time.
2 Pets—client responsibility for safety
We do not assume liability for health and safety of your pets. While we love animals and are very mindful and careful about your pets, you are in the best position to ensure their safety and well-being.
3 Damages—process & approvals
In the event of damages caused by our staff we reserve the sole right to: (a) request proof of the item’s value; (b) approve or decline the service provider and/or to exclusively select the service provider and approve all work orders prior to the commencement of work; (c) purchase an equitable replacement item and/or approve the purchase of an equitable replacement item; (d) we ask for 48 hours (excluding Saturday, Sunday and/or holidays) from the date of the damage to locate an approved service provider/replacement item; (e) you, the customer, may not arbitrarily order, approve and/or compensate for a service provider and/or purchase a replacement item without our prior written approval, and request to be made whole; (f) we will only reimburse or compensate you for fees/costs incurred by you which have prior approval from us.
4 Phone bookings incorporate these Terms
If you booked by phone these terms are incorporated into your use of the Long Island Maids service.
5 Call recording & permitted uses
You agree to allow all calls to and from Long Island Maids and/or our affiliates may be recorded for (a) quality assurance, (b) to defend ourselves from public reviews by posting a link for the public to listen to portions or all of the call, (c) to fight any chargeback claims that you may file with your bank and/or credit card issuer.
6 Utilities required (water & electricity)
We need electricity and water. If upon arrival your utilities are turned off, we will not clean your home and we will charge you a $100 non-refundable travel fee. Very important for new constructions and move-in cleanings. Please ensure utilities are properly turned on.
7 Ladders & reach limitations
We do not come equipped with ladders. We have extendable cobweb brushes sufficient to reach most first-floor windows, ceiling fans, and upper shelves. We do not climb higher than a 3-step ladder (you must provide) for liability reasons.
8 Moving heavy appliances/furniture (20+ lbs)
For liability and safety reasons, we do not move heavy appliances and furniture (20 lbs or more). We can clean around and underneath to the extent reachable.
9 Severely soiled/“bring to livable” standard + photos
If the home is in bad shape (e.g., broken glass, mountains of clutter, trash on the floor, heavy soap scum/mold, grease) we can likely bring it to a livable/habitable standard, but results won’t match a standard home. We will discuss before starting and/or upon arrival. You authorize us to photograph before/after for internal planning and liability.
10 No cleaning of animal feces/urine; fees if leaving
We will not clean animal feces and urine—no exceptions. No refund if we remain and clean around. If you opt for our staff to leave, a $100 travel fee applies.
12 Indemnification & liability limitations
You agree to defend, indemnify and hold harmless Long Island Maids... (as in your text) arising from (i) your use of services; (ii) any alleged or actual property loss/damage resulting from performance of services.
13 Late fees & collections
You agree to pay a $25 late fee if payment is not received by the service date, plus $25 if outstanding for more than 3 days, etc. You agree to pay all collection/legal fees.
14 Accurate home size/status; price adjustments
(Full wording preserved) We may verify size and adjust charges accordingly without prior notice.
15 No discounts for partial cleanings; construction hourly min.
No discounts for excluding rooms/areas. Active/post construction billed at then-current hourly rate with an 8-hour minimum.
16 Verification & charge if larger than booked
We verify home size online and onsite; underbooking may lead to an adjusted charge.
17 True home status; deep clean if no pro clean in 2 weeks
(Full wording preserved) Misstating status voids the 100% Satisfaction Guarantee.
18 No hoarder homes; sole discretion for upgrades/decline
We do not clean hoarder homes. We may require pricing upgrades or decline service.
19 Edit your booking; misrepresentation voids guarantee
Any misrepresentation on service date voids 100% satisfaction guarantee.
20 Undisclosed construction converts pricing tier
Failure to disclose recent construction converts to hourly/sqft pricing without notice.
21 No guarantee for active construction; price corrections
Active construction exclusions and possible price difference charge.
22 No add-ons without approval/payment; onsite verification
Extras not in confirmation require approval and payment; size verified onsite.
23 Team size set by us based on home size
The number of technicians is determined solely by our staff.
24 All cleaning services are non-refundable
Please note that all of our cleaning services are non-refundable. We do not offer cash or credit/debit refunds.
24A Gift Cards (final sale, usage & expiration)
Gift Cards. All gift card purchases are final and non-refundable. Gift cards are not redeemable for cash (except where required by law), may only be used toward Long Island Maids services, are non-transferable, and do not expire. Lost or stolen gift cards will not be replaced. Promotional gift cards or credits may include additional restrictions disclosed at issuance.
25 Re-clean window (email within 24 hours)
We will re-clean any areas of concern provided you email hello{at}LongslandMaids.com within 24 hours of completion. Requests outside this period are at our discretion.
26 Billing, lockouts & travel fee policy
Full price is billed the day of cleaning once pros arrive, even if service is declined or entry is not possible. Credit hold placed a day prior. Lockouts incur a $50 travel fee for return.
27 20-minute wait window; reschedule terms & fees
Pros wait up to 20 minutes from appointment start. Leaving may forfeit payment and a $50 travel fee applies for return.
28 No credit/refund if team arrives past start time
No credit or refund is issued if cleaning team arrives past cleaning start time.
29 No credit for reschedule/delay due to unforeseen events
No credit if we must delay start time due to unforeseen delays.
30 Laundry disclaimer (sorting required)
We aren’t responsible for any damage/discoloration to fabrics if we do laundry. Client must separate all loads.
31 Walls cleaning disclaimer
We are not responsible for any wall damage if you select wall cleaning.
32 Basements & attics—additional charges
Basement and attic cleaning requires an additional charge.
33 100% satisfaction guarantee steps (re-clean only)
Email within 24 hours with clear images to use the guarantee. Refunds are not provided in lieu of re-clean.
34 Walk-through requirement to validate concerns
You must complete a walk-through at conclusion; otherwise guarantee is void.
35 Declining re-clean or late notice closes the matter
If you refuse a re-clean, skip the walk-through, or email after 24 hours, we won’t return and no refund will be given.
36 Extras require payment; onsite size verification
Extras not selected/confirmed won’t be completed without payment. Size verified onsite.
37 Operational utilities required at service address
Running water, electricity, and HVAC required. Otherwise reschedule + $50 travel fee or cancellation forfeiture.
38 No carpet cleaning (vacuum only)
We do not offer carpet cleaning services; vacuum only.
39 Recurring discount clawback if canceled before 2nd clean
If you cancel before the second cleaning, we bill back the initial discount.
40 120-minute arrival window guidance
Please allow a 120-minute arrival window unless advised otherwise.
41 72-hour change window; same-day cancellation fee (50%)
Changes must be 72 hours ahead to avoid a 50% cancellation fee for day-of cancellations.
42 Recurring plan terms & discount conditions
By subscribing to recurring service you accept the initial discount subject to two consecutive recurring cleanings, etc.
43 Credit card authorization & holds (3–7 business days release)
We may authorize cards to verify/cover service costs; holds may reduce available credit until your bank cycles. Holds release if canceled ≥72 hours prior (typically 3–7 business days).
44 Be mindful of cleaner time; no re-clean if re-soiled by client/guests
Areas re-soiled after cleaning are not eligible for re-clean.
45 Access policy (we do not hold keys)
Please provide a means of entry if you won’t be present. We do not retain client keys.
46 Service limitations & exclusions (specialists, clutter, hazards, etc.)
While every cleaning is backed by the “Long Island Maids Satisfaction Promise”, some situations require specialists. We do not promise removal of certain stains (rust, mildew, mold, hard water), require pathways free of clutter, and must be informed of special-care surfaces. Not responsible for damage due to faulty/improper installation. Surfaces are assumed sealed; furniture on wood floors assumed protected.
Flat-rate pricing excludes: clutter pickup, organization, deep cleaning of surfaces not cleaned for 6+ weeks, excessive trash removal, mold removal, pet/human waste, and similar conditions (can be added at extra cost).
We will not perform cleaning while other workers are on-site the same day (painters, plumbers, contractors, etc.).
- We do not move appliances; arrange to move them if cleaning behind/under is desired.
- No cleaning above arm’s reach unless with a client-provided two-step stool.
- No cleaning in homes with hazardous materials or black mold.
- Excessive clutter preventing access will result in cancellation and a late cancellation fee.
- Presence of pests/rodents prevents completion.
47 Post-construction service terms (man-hours, debris, minimums)
Services tailored to post-construction; billed by man-hours; debris removal not included; minimum 4 man-hours.
48 Safety cancellations & behavior policy
We may cancel if conditions are dangerous/unsanitary. Inappropriate behavior/harassment/bigotry leads to cancellation and future service denial.
49 Exclusions, damage notes & special materials
We exercise reasonable care and carry insurance for damage/breakage caused by our maids. Not liable for “normal wear and tear”, improper installations, or artwork/collectibles/heirlooms over $200 not disclosed at booking.
Report any issues in writing with photos within 24 hours to hello{at}LongIslandMaids.com. Examples include carpet/rug snags, brittle blinds, old/improperly placed faucets/knobs, improperly hung decor, special wood/flooring care, etc.
Stain Removal Limitations. Some stains cannot be fully removed.
Mold & Mildew. We do not remove/treat mold/mildew; hire a remediation specialist.
50 Hiring & Non-Solicitation; referrals & fees; liens on direct hire disputes
No attempts to recruit/hire personnel introduced by us. Unauthorized solicitation may result in a $5,000 referral/training fee and legal recovery. Directly hiring workers and initiating disputes/chargebacks may lead to collections or a service lien with the county clerk.
51 Disputes & Chargebacks; re-clean first policy
We aim to resolve issues in good faith and offer a complimentary re-clean. If a client declines and pursues a dispute/chargeback that isn’t reversed, we may engage collections or place a service lien with Suffolk/Nassau County clerk, as applicable.
We encourage contacting us directly before formal disputes.