A: While professional cleaning significantly improves your chances of a full deposit return by meeting landlord cleanliness standards, we cannot guarantee the landlord's final decision, as it depends on factors beyond just cleanliness (e.g., actual property damage, lease terms). However, we do guarantee our cleaning work itself and will return to address any missed cleaning issues within 24 hours of service completion.

A: The standard expectation is usually "move-in ready" condition—as clean as you would like to find it if you were moving in. Check your lease agreement for any specific cleaning requirements or a checklist provided by your landlord or property manager. We align our detailed checklist with typical property management expectations to ensure all bases are covered.

A: We are happy to follow specific instructions! Please provide us with your landlord's exact checklist when you book, and we will do our best to ensure all items are addressed and documented.

A: Our comprehensive service is designed for empty properties and includes a deep clean of all areas. We clean inside/outside of all cabinets and drawers, inside/outside of all appliances (oven, fridge, microwave), scrub grout and remove soap scum in bathrooms, and detail all baseboards, window sills, and light fixtures. We work top-to-bottom to ensure no spot is missed.

A: Yes, absolutely. Unlike a standard clean, our move-out service includes the meticulous cleaning of the interiors of all kitchen appliances, as well as the inside of all cabinets and drawers, which is essential for a move-out inspection.

A: Please ensure the property is completely empty of all personal belongings, furniture, and excessive trash. All utilities (electricity and running water) should remain connected so our team can operate equipment. If the refrigerator is to be cleaned, please ensure it is defrosted at least 24 hours prior to our arrival.

A: We will empty all trash bins and take up to two standard garbage bags of trash. We do not provide junk removal services, haul large items, or handle hazardous waste. Please ensure the property is free of large debris before we arrive.

A: Yes, we are fully licensed, bonded, and insured. This protects you from liability in case of accidents or damage during the cleaning process. All our cleaning professionals are also background-checked and undergo specific training for move-out standards.

A: The duration depends on the property's size and original condition. Move-out cleans are intensive and often take 4 to 8 hours for a typical home. We prioritize thoroughness over speed.

A: The cost is a flat, fixed rate based primarily on the number of bedrooms and bathrooms in the property. The price typically reflects the intensive nature of the work. You can get an instant, transparent quote using our online booking tool.

A: We stand by our high standards. If you or your landlord identify a cleaning-related issue within 24 hours of our service, we will return promptly to address and correct it at no extra charge.

A: Our move-out service focuses on the deep cleaning of hard surfaces and general areas. We do not offer specialized services like carpet shampooing, grout re-sealing, exterior window washing, or handyman services (such as painting or wall repairs). We can often recommend trusted local partners in Long Island for these specific tasks if needed.

A: Our standard move-out service focuses exclusively on the interior living spaces of the home to ensure they pass inspection. However, we do offer additional services for outdoor areas. You can easily add garage cleaning and patio cleaning as extra services during the online booking process.

A: Our teams are instructed not to move large or heavy furniture due to safety and insurance constraints. The property needs to be empty before we start the cleaning. We can only dispose of small amounts of light trash that fit within standard garbage bags. All other items must be removed before our arrival.

A: Yes, we provide a detailed invoice and receipt for our services that you can submit to your landlord or property management company as proof of professional cleaning. We stand by the quality of our work and our guarantee, which is usually sufficient for inspection purposes.