Get in Touch
Have a question? Need to make a change to your appointment? Want to learn more about our services? We're just a call, text, or email away.
Contact Information and Form
Additional Information
Business Hours
Monday – Sunday: 9:00 AM – 5:00 PM
Closed on major holidays
Text Us
Text either phone number for quick questions or appointment changes.
Service Area
All of Long Island including Nassau County, Suffolk County, and The Hamptons. View all areas →
Send Us a Message
Fill out the form below and we'll get back to you within 1 hour during business hours.
Our Service Area
We serve all of Long Island from the Queens border to Montauk, including The Hamptons.
A Message From Our Owner
I started Long Island Maids because I believe you deserve a cleaning service that actually listens. If you ever have concerns, feedback, or just want to chat about your cleaning needs, I'm personally available. This isn't a faceless corporation—it's my company, and I stand behind every cleaning we do.
— Shannon Xerri, Owner & Founder
Quick Answers
Contact FAQs
What's the fastest way to reach you?
For immediate assistance, call us directly. Nassau: (516) 699-8406, Suffolk: (631) 596-0682. We also respond quickly to texts at either number. Email is best for non-urgent questions or detailed requests.
Why are there two phone numbers?
We maintain dedicated lines for each county so you always reach someone familiar with your area. It helps us provide faster, more personalized service. Call whichever number matches your county—or either one if you're not sure!
How do I reschedule or cancel an appointment?
The easiest way is to call or text us at least 24 hours before your scheduled cleaning. You can also reply to any appointment confirmation email. We ask for 24 hours notice to avoid cancellation fees and to be fair to your cleaner.
What if I have a concern about my cleaning?
Please let us know within 24 hours so we can make it right. We offer a 100% satisfaction guarantee—if something isn't up to your standards, we'll send your cleaner back to fix it at no charge. Your feedback helps us improve.
Do you respond on weekends?
Yes! We're open 7 days a week, 9 AM – 5 PM. The only exceptions are major holidays, when we're closed. Messages received on holidays will be answered the next business day.
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