Our Happiness Guarantee
We stand behind every cleaning. If something isn't right, we'll make it right — no hassle, no questions, no runaround.
The 24-Hour Re-Clean Promise
Not satisfied with any part of your cleaning? Let us know within 24 hours and we'll send the same cleaner back to address the issue — completely free of charge.
Simple, Straightforward Process
We've made it easy to get any issues resolved quickly.
Contact Us Within 24 Hours
Call, text, or email us within 24 hours of your cleaning to let us know what wasn't up to standard. Be specific so we can address the exact issue.
We Schedule a Re-Clean
We'll schedule your cleaner to return at a time that works for you — typically within 1-2 days. Same person who did the original cleaning.
Issue Gets Resolved
Your cleaner comes back and addresses the specific areas of concern. No additional charge. No awkward conversations. Just results.
Guarantee Coverage Details
Here's exactly what our guarantee covers — and what falls outside its scope.
Covered by Guarantee
- Missed areas or rooms that were supposed to be cleaned
- Surfaces that weren't cleaned to standard
- Floors that weren't mopped or vacuumed properly
- Bathrooms or kitchens that weren't thoroughly cleaned
- Dust or debris left behind after cleaning
- Any task on your cleaning checklist that was skipped
Not Covered
- Permanent stains that can't be removed with standard cleaning
- Hard water buildup or mineral deposits
- Mold or mildew requiring professional remediation
- Tasks not included in your booked service
- Issues reported more than 24 hours after cleaning
- Damage caused by pre-existing conditions
Guarantee Terms
Transparency matters. Here are the specifics of how our guarantee works.
24-Hour Window
You must contact us within 24 hours of your cleaning to request a re-clean. This ensures we can address concerns while they're still fresh and verifiable.
Same Cleaner Returns
Whenever possible, we send the same cleaner who did your original cleaning. They know your home and can address specific concerns more effectively.
Specific Issues Only
The re-clean covers the specific areas or tasks you're not satisfied with — not a full re-cleaning of the entire home. Be specific when you contact us.
No Refund Policy
Our guarantee is for re-cleaning, not refunds. We believe in making things right through action. If we can't fix it, we'll work with you to find a fair solution.
Access Required
You'll need to provide access for the re-clean visit. If you can't be home, we can use your existing key/code arrangement.
Guarantee Exceptions
Some services have specific limitations. Please review these before booking.
Pet Odor & Stain Cleaning
Due to the nature of pet odor and stain removal, our satisfaction guarantee does not apply. Results vary based on severity, and complete odor removal cannot be guaranteed.
Hoarding or Extreme Conditions
Homes with hoarding conditions or extreme levels of dirt/debris may require multiple visits. Standard guarantee terms don't apply to these situations.
Cat Urine Contamination
Cat urine that has penetrated subfloors or padding cannot be fully addressed with surface cleaning. These situations may require professional remediation.
Pre-Existing Damage
Scratches, chips, discoloration, or damage that existed before our cleaning visit are not covered. We document conditions when concerns arise.
Questions about whether your situation qualifies? Contact us before booking and we'll give you an honest assessment.
Why We Stand Behind Our Work
A guarantee is only as good as the company behind it. Here's why ours actually means something.
We're owner-operated. Shannon personally reviews every guarantee claim. No corporate bureaucracy.
Same cleaner every visit. We send the same person back because they know your home and can fix issues properly.
We'd rather fix it than argue. Life's too short for back-and-forth. If you're unhappy, we want to make it right.
Our reputation matters. We've built this business over 12+ years on Long Island. One bad experience affects that.
Ready to Book Risk-Free?
Try us knowing you're protected. If we don't meet your standards, we'll make it right.
Book Your CleaningGuarantee FAQ
What if I'm not home when I notice an issue?
No problem. You can contact us anytime within the 24-hour window — you don't need to be home to report it. Send us photos if possible, and we'll schedule the re-clean for when you're available.
Can I get a refund instead of a re-clean?
Our policy is re-cleaning, not refunds. We believe in making things right through action. However, if there's a situation where re-cleaning isn't possible or appropriate, we'll work with you to find a fair resolution.
What if the same issue happens again?
If you experience the same issue repeatedly, let us know. We take patterns seriously and will either provide additional training to your cleaner or match you with someone new who's a better fit.
Does the guarantee apply to first-time cleanings?
Yes, absolutely. The guarantee applies to every cleaning — whether it's your first or your hundredth. We want you to feel confident from day one.
How do I contact you to use the guarantee?
Call us at (516) 699-8406, text us, or email [email protected]. Just let us know what wasn't up to standard and we'll take it from there.
What if my cleaner is unavailable for the re-clean?
We always try to send the same cleaner, but if they're unavailable, we'll send another experienced team member with full details about your home and the specific concerns.
Book With Confidence
Every cleaning backed by our 24-Hour Re-Clean Promise. If it's not right, we'll make it right.